Esperya is an online food merchant in Italy and a company name very dear to us. In fact, before Gustiamo, Martina and I founded Esperya in the USA. It was the year 2000 and it seems like ages ago. Then, the founder, Antonio Tombolini left; Esperya in Italy was sold to a big food concern; Esperya USA closed; Martina and I opened Gustiamo in 2002. We don't know anybody now at Esperya, but we feel we are still connected. And we share many producers, ie Italy's Best Foods.
So, when I go to Italy, as I am shortly, I often place an order with Esperya and stock my pantry there with the foods I can't live without. I placed an order last week. The following day I emailed customer service twice. The first time because I realized I forgot a couple of items I wanted to add to my order. They replied the NEXT day by which time, my order had already left. I emailed the second time because something was wrong with the order confirmation which I forwarded back to them immediately. This email confirmation (copied here) had SPAM and weird characters, many bad typos in the text. I don't know why but I was offended that something I feel related to was so sloppy. They never replied to me.
The point is: the foods are good but customer service needs improvement.
